Three Kingdoms Conquest Operation Policy
1. General Principles
- This operation policy contains the matters that members must comply with in order to consistently address potential issues that may arise while using the Three Kingdoms Conquest service, with the goal of providing high-quality service. - This operation policy serves to supplement the matters defined in the terms of service and contains the effects of violations of the terms (hereinafter referred to as "sanctions"), the procedures for raising objections to sanctions, recovery policies, and other service operation standards that the company follows, as well as matters that members need to know while using the service. - The company may modify the operation policy to provide better services, and the changes will be notified to the members in an easily accessible way (such as through game-specific community notices).2. Member Rights and Obligations
- Members can inquire about issues occurring during the service through the customer support of each game and receive guidance on how to resolve them. - Members must report any issues such as bugs or system errors discovered during service use to the company and must not spread or misuse them to other members. If members exploit bugs or system errors for personal gain without informing the company, and cause harm to others, this will be considered a violation of the terms of service and operation policy, and their access may be restricted. - Members are responsible for managing their account information. Any issues arising from negligence in managing account information or sharing accounts with others are the responsibility of the member. - Since many members play the online game simultaneously, members must respect the rights of other members. - If a member violates any of the regulations specified in [4. Usage Restriction Policy and Criteria – Sanction Table], they may face service usage restrictions.3. Operator's Duties and Roles
- The operator will strive to resolve and address any issues regarding the service situation to provide stable services. - The operator will not generally intervene in disputes between members. However, if it is determined that a dispute due to violations of the terms of service or operational policy makes normal operations difficult, the operator may take action. - The operator will not ask for members' personal information such as passwords. Personal information collected in accordance with the privacy policy will be managed and not disclosed to others. However, if requested by a public institution for investigative cooperation, the operator may provide member information to the relevant institution.4. Usage Restriction Policy and Criteria Table
(1) Reporting and Procedure of Violations - The process for reporting and handling violations of the terms of service and operational policies is as follows: [Violation Report Submission → Investigation → Sanction] - The company will notify the details of the sanction, including the reason for the sanction, through in-game mail (inbox), client messages, etc. However, for acts specifically stipulated in the terms of service, post-notification may replace prior notification. (2) Sanction Policy - The types of sanctions are as follows: 1) Permanent Ban: A sanction that permanently restricts the use of the service. 2) Temporary Ban: A sanction that restricts the use of the service for a specific period. 3) Provisional Suspension: A sanction that temporarily restricts service access for a specific period for investigation when suspected of violating the operational policy. 4) Warning: A sanction issued before any severe measures are taken, serving as a caution or advice. 5) Recovery and Reset of Game Information: A sanction involving the recovery or reset of benefits (such as currency, items, experience, etc.) gained from violating the operational policy. (3) Sanction Criteria Table - If violations of the terms of service and operational policies are found, sanctions may be imposed according to the operational policies, and the member may face disadvantages related to their account. Legal responsibilities may also arise for the member who committed the violation. ※ Even if the violation is not listed in the sanction criteria table, actions violating the terms of service and related laws may be sanctioned according to the severity. - The company may reduce or increase the sanction depending on the severity of the violation. ※ In cases of severe violations (e.g., repeated violations or significant impact on the service), the company may escalate sanctions to the maximum level. - If a single action falls under multiple types of usage restrictions, two or more sanctions may be applied simultaneously. - In cases requiring investigation, a temporary suspension may be applied without prior notice. - The company may take actions such as recovering the benefits (currency, items, experience, etc.) generated or acquired through violations of the terms of service and operational policies.
| Category | Description | Usage Restriction | |||
|---|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | ||
| Profanity and Misbehavior | Using profanity, slander, obscenity, threats, or any behavior that can cause discomfort or hatred to others | 1 day (chat block) | 3 days (chat block) | 7 days (chat block) | 30 days |
| Posting excessive amounts of content or repeatedly posting the same content in chat systems, mail, and boards (spamming) | |||||
| Disrupting or harassing the game process, except for planned normal content (competitive content) which is not considered disruptive or harassment | Warning | 1 day | 7 days | 30 days | |
| Any behavior that violates public order and good morals | |||||
| In-Game Fraud | Intentionally deceiving others to cause damage to items or game information | Permanent usage restriction | |||
| Malicious use of the trading system to gain unfair profit | |||||
| Cash and Account Trading | Attempting to exchange or trade accounts/items for cash or goods using the game’s communication tools | 3 days | 7 days | 15 days | 30 days |
| If the cash transaction is confirmed | 7 days | 30 days | Permanent usage restriction | ||
| If the item was created or traded using game system errors, bugs, or illegal programs | Permanent usage restriction | ||||
| Commercial Promotion | Repeatedly promoting or sharing commercial advertisements or information using the game | 30 days | Permanent usage restriction | ||
| Advertising or recommending products or services in the game | |||||
| Inducing inappropriate job recruitment or trades | |||||
| Impersonating operators or employees | Impersonating company staff, such as operators or employees | 15 days | 30 days | Permanent usage restriction | |
| Inappropriate Naming | Violating naming policies * If not changed within 1 day after warning or usage restriction is lifted, further penalties apply. * If the game does not support name change, permanent usage restriction may apply regardless of restriction level. |
Warning and Change | 3 days | 7 days | Permanent usage restriction |
| Exploiting System Errors or Bugs | Exploiting a known bug repeatedly or after being warned, affecting the game, system, or environment significantly | Permanent usage restriction | |||
| Gaining unfair benefits or disrupting balance through hacking or abnormal methods | |||||
| Illegal Programs (Hacks) | Using illegal programs to exploit the game abnormally | Permanent usage restriction | |||
| Creating or distributing content related to illegal programs | |||||
| Creating or distributing content related to illegal programs | |||||
| Defamation of Company / Spreading False Information | Defaming the company, operators, or employees (inquiries, community, chat, etc.) | 1 day (chat block) | 3 days (chat block) | 3 days | 30 days |
| Spreading false information or disclosing confidential information not announced publicly to gain unfair profit or cause confusion or harm to others | 15 days | 30 days | Permanent usage restriction | ||
| Personal Information Disclosure | Disclosing third-party personal information (e.g., social security numbers, names, addresses) | Permanent usage restriction | |||
| Account Theft and Hacking | Accessing another member's account and causing harm | Permanent usage restriction | |||
| Submitting false reports about account theft or hacking | |||||
| Payment Fraud | Using third-party payment information (credit cards, mobile phones, etc.) to make payments without authorization | Permanent usage restriction | |||
| Interfering with Operations | Disturbing operations through false reports or excessive spamming of inquiries | Warning | 3 days | 7 days | 30 days |