Payment Terms of Service

Cash Usage Terms and Conditions

Article 1 Purpose
The purpose of these terms and conditions is to define the rights, obligations, responsibilities, and other necessary matters between the company and the members regarding the charging, purchasing, using, and refunding of cash, which is necessary for using the paid services in the game services provided by Nexnet Co., Ltd. (hereinafter referred to as 'the company').


Article 2 Definition of Terms
1. Cash: Cyber money that can be used to access paid services within the services operated by the company.

2. Charging: The act of purchasing cash by using a payment method chosen by the member from the payment methods set by the company.

3. Purchasing: The act of paying with charged cash to buy items, avatars, or use services provided by the company.

4. Refund: The act of returning the charged amount to cash according to the refund criteria set by the company.

5. Service: The online game and content services provided on the game site operated by the company (www.3kingdoms.co.kr).

6. Event Cash: Cash that is provided for free through events or other promotions on the game site operated by the company. Event cash is valid only within the validity period set by the company.


Article 3 Effectiveness and Changes of Terms
The company may revise this policy within the scope that does not violate related laws such as the Online Digital Content Industry Development Act, the Consumer Protection in Electronic Commerce Act, and the regulations on policies. 
When the company revises the policy, the revision date and reason for the revision will be specified, and the revised policy will be announced on the website 7 days prior to the effective date of the revision along with the current policy. If important policy content is changed or if the policy is changed to be disadvantageous to members, the revision will be announced 30 days prior to the effective date. 
Members have the right to reject the revised policy. Members are obligated to pay attention to changes in the policy, and if they do not agree with the revised policy, they may cancel their membership. If the member continues to use the service after the revised policy takes effect, they are deemed to have agreed to the changes.


Article 4 Charging
Cash charging and automatic payment services are available only to members of the game site operated by the company.
When using the cash charging service, members may be required to register additional payment information related to the charging process.
Cash can be charged within the charging units and maximum limits set by the company based on its policy and within the specified time periods. The charging limit for each member may vary based on the member's status and request. Additionally, the company may impose limits on the amount that can be charged using specific payment methods.
If a member charges with a specific payment method, it is assumed that they agree to the terms and conditions of each payment service provider, and the charging limit will follow the criteria set by the respective payment service providers. However, due to the company's circumstances, certain payment methods may be added or the service may be suspended.
Members using payment methods subject to cash receipt issuance may request a cash receipt based on payment or member information from the company.
If a member does not properly pay the usage fees for a specific payment method, the company may restrict the member’s access to the charging service.


Article 5 Use and Expiration of Cash
1. Cash can be used as a payment method to purchase certain paid services, such as avatars and items, within the services provided by the company.

2. Charged cash will expire after 5 years from the last usage date, in accordance with the statute of limitations (Article 64 of the Commercial Act, claims arising from commercial transactions shall be extinguished if not exercised within 5 years, unless otherwise specified by law. However, if there is a shorter statute of limitations in other laws, those provisions shall apply).

3. Charged or event-provided cash will expire if not used within 5 years from the last usage date.

4. The validity period for event-based cash may vary depending on the policy set by the company. After the validity period expires, the event-based cash cannot be used.

Article 6 Service Restrictions
1. If a member engages in actions that violate the terms of use, obligations of users, or any company regulations, the company may terminate the service agreement or restrict the use of services for a specified period without prior notice.

2. If a member violates applicable laws related to service usage, the company may terminate the service agreement or restrict the use of services for a specified period without prior notice.

3. If a member fails to pay the service fees properly, the company may restrict cash charging and the use of various services.


Article 7 Minor Payment
If a member is a minor, they must obtain consent from their legal guardian in order to charge using general payment methods (such as mobile phones, credit cards, regular phones, etc.) or credit card points. (However, property allowed to be disposed of under Article 6 of the Civil Code is an exception.)
The method of obtaining consent from the legal guardian may include certificate authentication, email, mobile phone authentication, mail, fax, or phone. The legal guardian can choose the consent period from 1 month, 3 months, 6 months, 9 months, 12 months, or 5 years.
The minor's paid payment limit is determined according to the policy set by the company, and the monthly limit can be freely changed (e.g., 40,000 KRW, 60,000 KRW) at the request of the legal guardian.
The company will notify the legal guardian of the detailed usage information of the minor's paid services through the email of the legal guardian collected during the consent process at the beginning of the following month. The legal guardian can refuse such notifications and may inquire about the detailed information through the customer service center below.


Article 8 Compensation for Damages
If the paid content purchased is damaged, destroyed, or deleted due to a significant defect in the company's own service, compensation can be provided through appropriate means, such as recharging the cash.
If the company fails to provide services to the user for more than 4 accumulated hours in one day due to the company's fault, the company will compensate the user for the damage according to the company's established guidelines.


Article 9 Disclaimer
The company is exempt from responsibility for failing to provide services due to force majeure, such as natural disasters, wars, riots, government regulations, strikes, power outages, IDC failures, or other situations beyond the company's control.
The company is exempt from responsibility for damages caused when a telecommunications service provider suspends or fails to provide telecommunication services properly.
The company is exempt from responsibility for damages arising from necessary reasons such as maintenance, replacement, regular inspections, or construction of service facilities.
The company is not responsible for service disruptions caused by the fault of the member or a third party.
The company is not responsible for the reliability, accuracy, or content of information, data, or facts provided regarding the services purchased by the member.
The company is not responsible for any disputes arising between members or between a member and a third party related to services purchased.
The company is not responsible for issues arising from service maintenance conducted after prior notice.
The company is not responsible for third-party payments resulting from the member’s failure to manage their password or passwords provided by open market operators, unless the company's intent or negligence is involved.


Article 10 Cancellation and Refund of Cash
For payments made by credit card, mobile phone, ARS, or PhoneBill, cancellations are only possible until the end of the month in which the payment was made, provided the payment amount has not been used.
For payments made by culture gift certificates, OnCash, HappyMoney, or TinCash, cancellations are possible until the 4th of the following month, provided the payment amount has not been used. Upon cancellation, the corresponding cash will be restored.
Refunds for cash are only possible for the balance after deducting the refund fee, as specified in Article 6 of the company's regulations.
Applications for contract termination, cancellation, withdrawal, or refunds can be made through the website.
The company will refund the service fees within 14 business days after the member's withdrawal request (hereinafter referred to as 'refund'). However, the company is not responsible for delays in the refund process due to the member's fault (e.g., failure to use the remaining cash or failure to submit necessary information for the refund process).

If the member requests a refund for the remaining cash, the refund amount will be calculated as follows:

1. If the cash balance is 10,000 KRW or more: A refund will be processed after deducting a refund fee (10% of the balance). If the cash balance is less than 10,000 KRW, a refund fee of 1,000 KRW will be applied.

2. If the cash balance is less than 1,000 KRW: Refund is not possible.

3. The following cases are excluded from the refund policy related to cash charging services:
① Free cash charged through event winnings or participation.
② Cash charged through illegal means such as payment theft or identity theft.
③ Cash charged by exploiting bugs or other program errors.
④ Cash given as gifts to other members or received as gifts from other members.

4. The company provides paid content with both refundable and non-refundable options for content purchased by the user.
① For refundable paid content, if the content has not been used within 7 days after purchase, the user can request cancellation of the purchase with a valid reason through the website or customer service center. In this case, a refund will be processed in cash to the account.
② For paid content with restricted cancellation, the content description will specify any limitations related to cancellation. Additionally, even for refundable paid content, content that has been used, or content whose value or content has changed over time, is non-refundable according to Article 17(2)(2) and (3) of the Consumer Protection in Electronic Commerce Act and Article 16-2 of the Online Digital Content Industry Promotion Act.

For paid content with automatic payments provided by the company, mid-term cancellation is not possible within the month of use. However, the user can apply for automatic payment cancellation from the next month after applying for paid content. If a mid-term cancellation request is properly submitted, the refund or early termination fee and amount deducted will follow the company's internal policies.

If a member who has charged cash requests no refund and cancels their membership (termination), any remaining cash will be fully forfeited and cannot be refunded.
To prevent fraudulent cash usage, cash, characters, items, or event-related gifts provided free of charge by the company, or gifts from other members, will not be refunded, and will be forfeited upon cancellation of membership.
No refund will be issued in cases of identity theft, payment fraud, or theft of personal information (such as member ID, password, payment information). In these cases, personal information access requests can only be verified through legal procedures related to law enforcement agencies.


Article 11. Cash Refund Procedure
Refund requests based on the cash refund procedure under this Article 11 of the Terms and Conditions are to be submitted to the company (customer service center).
Members must request a refund through the company website or the 1:1 inquiry on the company website, and the company will process the refund through a prescribed procedure.
Refunds will be processed within 10 business days from the date of the refund request, and if a refund is not possible, the company will notify the member in advance.
The usage period and refund eligibility for charged cash are limited to one year from the payment date.


Article 12. Refund of Overpayment
If an overpayment occurs, the company will refund using the same method as the payment method used by the member. However, if the same method is not available, the company will notify the member in advance.
If the overpayment occurs due to the company's fault, the company will refund the full amount of the overpayment. However, if the overpayment occurs due to the member's fault, the refund will be processed according to the procedures defined in Article 10 through customer service.


Article 13. Matters Not Covered by the Policy
Matters not specified in this policy will be governed by the company's Terms and Conditions and other policies defined by the company.
Matters related to the protection of users' personal information will be governed by the Privacy Policy.
For other matters not specified in the policies defined by the company or Terms and Conditions, the regulations of the Telecommunications Basic Act, Telecommunications Business Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, and other related laws will apply.


Article 14. Jurisdiction
In the event of a lawsuit related to fees or service usage, the court with jurisdiction will be determined in accordance with the Civil Procedure Act and other applicable laws.


Appendix
This policy will be effective from September 26, 2024.